Shipcro

Legal

Terms & Conditions

Last updated: 5 April 2026

This document is provided for informational purposes. Shipcro recommends obtaining independent legal review before relying on these terms in a commercial context.

1. ABOUT THE COMPANY

  1. 1.1  shipcro.co.za is a secure escrow and locker-to-locker delivery platform (“the Platform”), which enables private buyers and sellers to complete second-hand transactions safely.
  2. 1.2  The Platform is managed by Shipcro (Pty) Ltd (“Shipcro”), contact email: support@shipcro.co.za.
  3. 1.3  By registering as a user of the Platform (“User”), the User confirms that they have read and agree to these Terms and Conditions (“Terms”) and undertake to comply with them.
  4. 1.4  These Terms explain the conditions applicable to how a User will use the Platform. Please read these Terms carefully before using the Platform. Shipcro will assume you have read and understood these Terms if you continue to access or make use of our Platform.
  5. 1.5  The terms “User”, “Seller”, and “Buyer” are used interchangeably in these Terms and refer to all persons accessing the Platform or using it to facilitate the purchase or sale of goods. Accordingly, the terms “Shipcro”, “our”, or “we” refer to Shipcro (Pty) Ltd or its possession.

2. USER ACCOUNT

  1. 2.1  To use the Platform, the User must register and log in using their email address and a password.
  2. 2.2  The User must keep their login credentials confidential and prevent them from becoming known to third parties.
  3. 2.3  The User is responsible for all activities that occur on their registered account. If there is any doubt about the misuse of the User’s account, a notification must be sent immediately to support@shipcro.co.za.
  4. 2.4  The User may use only one registered account. Under no circumstances may the User attempt to establish multiple accounts or use any program to mask or generate a false identity. Shipcro reserves the right to withhold, deny, or cancel a User’s account if we, in our sole discretion, deem it fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Terms or any applicable law.
  5. 2.5  By sharing personal data with Shipcro, the User warrants that they are the person using the Platform or have authority to act on behalf of another. The User is responsible for the information they provide and for all actions taken on the Platform. Please see Shipcro’s Privacy Policy for more details on how we use and process personal data.

3. HOW SHIPCRO WORKS

  1. 3.1  Shipcro is not a marketplace. Buyers and sellers find each other and agree on a price independently, using any platform or communication channel they choose (e.g. Facebook Marketplace, WhatsApp, Gumtree). Shipcro provides only the secure payment escrow layer and the locker-to-locker delivery logistics once both parties are ready to transact.
  2. 3.2  The Platform allows: (a) the Seller to create a secure listing link for a specific item; (b) the Buyer to pay for that item via the listing link using Paystack; (c) Shipcro to hold the payment in escrow until delivery is confirmed; and (d) delivery of the item via Pudo lockers, operated by Bobgo.
  3. 3.3  Shipcro provides funds-deposit (escrow) services for sales contracts concluded between Users, whereby the Buyer transfers the purchase price to Shipcro when making a purchase via Paystack. The Seller hereby appoints Shipcro to act on its behalf as its limited payment agent to accept payment on its behalf.
  4. 3.4  All transactions on the Platform take place in South African Rands.
  5. 3.5  Description of the purchase/sale process:
  1. 3.5.1  The Seller creates a listing on the Platform, enters product details and the agreed price, selects their nearest Pudo drop-off locker, and generates a secure listing link.
  2. 3.5.2  The Seller shares the listing link with the Buyer via their agreed communication channel.
  3. 3.5.3  The Buyer opens the listing link and completes payment via Paystack. The purchase price is transferred to the account of Shipcro, who acts as the Seller’s limited payment agent.
  4. 3.5.4  Once payment is confirmed, the Seller is notified and must drop the item at their selected Pudo locker within 7 (seven) calendar days, scanning the waybill generated by Shipcro.
  5. 3.5.5  The Buyer selects their nearest Pudo collection locker at checkout. When the parcel arrives, the Buyer receives a unique collection PIN via SMS and collects the item at their convenience.
  6. 3.5.6  The Buyer confirms receipt of the goods through the Platform by clicking the “Item received” button, confirming that they are satisfied with the goods and agree to release the purchase price to the Seller.
  7. 3.5.7  Shipcro will thereafter release the payment to the Seller’s nominated bank account. The sales transaction is deemed complete unless there is a suspicion that the transaction does not comply with these Terms.
  8. 3.5.8  The Seller’s banking details must be from a recognised South African bank. It is the responsibility of the Seller to ensure that the banking details provided are accurate, up to date, and linked to a valid South African bank account. Shipcro will not be held responsible for any delays or losses incurred as a result of funds transfers to an incorrect account.

3.6  The User’s right to transact on the Platform is subject to any limits Shipcro or our payment processor may establish. If a payment cannot be charged or is returned for any reason, including chargeback, Shipcro reserves the right to suspend or terminate the transaction.

4. SERVICE FEES

  1. 4.1  Creating a listing on the Platform is free of charge for the Seller.
  2. 4.2  The Buyer pays a Buyer Protection fee, calculated as a percentage of the product price, applied automatically at checkout:
    • 5% (five percent) for transactions where the product price is below R 2 000; or
    • 3% (three percent) for transactions where the product price is R 2 000 or above.
  3. 4.3  A delivery fee, calculated based on parcel size and weight, is added to the total at checkout. The delivery fee is displayed transparently before payment is completed. There are no hidden charges.
  4. 4.4  If an order is cancelled because the item was not shipped, the full amount, including the Buyer Protection fee and delivery fee, is refunded to the Buyer.
  5. 4.5  If an order is cancelled in accordance with clause 13 (Return and Claims), the full amount, including the Buyer Protection fee, is refunded to the Buyer.
  6. 4.6  Shipcro has the right to withhold the Buyer Protection fee from a User’s refund if an order is cancelled in violation of these Terms.

5. TRANSACTION SECURITY

  1. 5.1  In order to protect the interests of all Users, the entire payment process must take place within the Platform. The Buyer must use only the payment methods available on the Platform. Neither party may arrange or receive payment outside the Platform once a listing link has been shared.
  2. 5.2  The Platform protects both Buyer and Seller from potential fraud as follows:
  1. 5.2.1  After the Buyer completes payment, the purchase price is held by Shipcro until the order is complete. No funds are transferred to the Seller at this stage.
  2. 5.2.2  After the goods have been dropped at the Pudo locker, Shipcro waits for the Buyer to confirm receipt of the goods.
  3. 5.2.3  Once the Buyer confirms receipt by clicking “Item received” and confirms satisfaction with the goods, Shipcro releases the funds to the Seller.
  4. 5.2.4  Home addresses are never exchanged between Buyers and Sellers. Both parties use Pudo locker locations, which are public collection and drop-off points.

6. WITHHOLDING PAYMENTS AND COMPLIANCE

  1. 6.1  Shipcro allows transactions that take place within the Republic of South Africa. All Sellers are required to provide valid South African bank account details to receive payout payments.
  2. 6.2  Shipcro and its payment service providers comply with all applicable Anti-Money Laundering and Counter-Terrorism Financing (“AML/CTF”) regulations, including the Financial Intelligence Centre Act 38 of 2001 (“FICA”). A User’s ability to use the Platform may be regulated by such laws and their associated rules and regulations.
  3. 6.3  Shipcro may, at any time and depending on a range of factors in its sole discretion, require that a User submit certain information (including identity documents and/or bank account information) in order to be verified. Shipcro reserves the right to withhold any payment and limit or terminate a User’s access should the User fail to meet these requirements. Shipcro also reserves the right to share this information with any legal authority when required under applicable laws.

7. DEADLINES FOR SHIPPING, RECEIPT, AND PAYMENT RELEASE

  1. 7.1  The Seller is expected to drop the item at their selected Pudo locker as soon as possible and always within 7 (seven) calendar days of payment confirmation, unless agreed upon otherwise. The waybill generated by Shipcro must be scanned at the locker to initiate the shipment.
  2. 7.2  The Buyer has up to 48 (forty-eight) hours after collecting the goods from their Pudo locker to confirm receipt or submit a claim (see clause 13).
  3. 7.3  If the Buyer has not confirmed receipt or submitted a claim within 48 (forty-eight) hours of the parcel being collected from the Pudo locker, Shipcro has the right to complete the order on the Buyer’s behalf and release funds to the Seller.
  4. 7.4  Shipcro verifies the tracking information of the shipment via the Bobgo/Pudo network. If the tracking information is insufficient or unclear, Shipcro will contact the Buyer via the email address connected to the Buyer’s account and ask them to confirm receipt or submit a claim within 48 (forty-eight) hours. If the Buyer does not respond, the goods are considered received and Shipcro will complete the order accordingly.
  5. 7.5  Once the order is complete, Shipcro will release the funds to the Seller and initiate a payout to the Seller’s nominated bank account within 1–3 (one to three) business days, subject to the accuracy and validity of the banking details provided.
  6. 7.6  If the Seller has not dropped the item at the Pudo locker within 1 (one) month of payment confirmation, Shipcro has the right to cancel the order and refund the Buyer in full.

8. DISCLAIMER OF LIABILITY WITH RESPECT TO SALES

  1. 8.1  Shipcro is not the owner or Seller of any goods transacted through the Platform and does not participate in the negotiation or agreement of any sale price between Users.
  2. 8.2  Sale agreements are concluded between Users without the representation or mediation of Shipcro. Users are fully responsible for the execution of their sale agreements, which are private transactions between these parties.
  3. 8.3  Complaints, queries, and claims regarding goods must be submitted by contacting Shipcro support or the other party directly. Shipcro is not responsible for resolving any disputes that fall outside the scope of these Terms.
  4. 8.4  Shipcro does not inspect, guarantee, or verify the quality or condition of the goods transacted through the Platform.
  5. 8.5  Shipcro is not liable for the truthfulness or lawfulness of information published by a User, or for a User’s inappropriate or unlawful behaviour.
  6. 8.6  Shipcro is not liable for damages arising from improper or inadequate packaging of goods by the Seller. Shipcro holds no responsibility for delays, parcel damages, or losses incurred during shipment via the Pudo/Bobgo network. All claims related to physical shipment damage must be submitted directly to the respective courier service.

9. RIGHTS AND OBLIGATIONS OF THE USER

  1. 9.1  The User confirms that they are above the age of majority and have the legal capacity to understand, agree with, and be bound by these Terms. Where you are under the age of majority, you warrant that you have the consent of your parent or guardian, who understands that they will be responsible for all your actions on the Platform.
  2. 9.2  When using the Platform, the User undertakes to provide completely accurate information, including true data on the quality and condition of the goods being sold, as well as any other details that may affect the Buyer’s decision to purchase.
  3. 9.3  To use the Platform, the User undertakes to enter a valid email address and remain contactable via the email address linked to their account.
  4. 9.4  The User undertakes to conduct only legal purchase and sales transactions through the Platform.
  5. 9.5  The User undertakes to ensure that their activities do not violate the property rights, moral rights, or intellectual property rights of any third parties.
  6. 9.6  The User undertakes to ensure that their activities comply with all applicable laws, including legislation regulating consumer protection, competition, and the import and export of goods.
  7. 9.7  The User undertakes to ensure that their actions and activities are lawful and in accordance with good practice. Users warrant that they shall not:
    • Act in a threatening, harassing, abusive, racist, sexist, or discriminatory manner;
    • Promote sexually explicit, violent, or harmful material;
    • Publish personal data or breach another User’s privacy rights;
    • Share or promote unlawful, false, or inaccurate information;
    • Share or promote content related to terrorism, extremist activities, or criminal conduct;
    • Act in bad faith or attempt to defraud any other User.
  8. 9.8  The Seller, when creating a listing, must accurately describe the item, its condition, and any defects. Misleading descriptions are a violation of these Terms and may result in account suspension and/or dispute resolution in favour of the Buyer.
  9. 9.9  The Seller undertakes to ensure that the item fits within the selected Pudo parcel size and is safely and appropriately packaged. The Seller takes full responsibility where an item is damaged in transit as a result of inadequate packaging.
  10. 9.10  The User confirms that they are aware that the obligation to declare and pay all applicable taxes (including value added tax and income tax) on all transactions lies entirely with the User, and for which Shipcro takes no responsibility.
  11. 9.11  When concluding a sales agreement, the Seller undertakes to accept the return of goods if the Buyer, within 48 (forty-eight) hours of receipt, returns the goods because they differ significantly from the description provided in the listing (see clause 13).

10. PROHIBITED GOODS

  1. 10.1  Shipcro reserves the right to determine what items may and may not be transacted through the Platform. It is strictly forbidden to use the Platform to transact in counterfeit items or in any good that is illegal, restricted, or regulated under South African law.
  2. 10.2  Should Shipcro discover that any transaction on the Platform involves a prohibited item or poses a risk to other Users, Shipcro reserves the right to cancel the transaction, withhold funds, and/or suspend or terminate the relevant User accounts.
  3. 10.3  Prohibited items include, but are not limited to:
    • Any item for which the sale or distribution is prohibited by South African law or regulation;
    • Counterfeit items, replicas, and unauthorised copies;
    • Medicines, medical devices, and regulated healthcare products;
    • Motorised vehicles;
    • Food products, beverages, and alcohol;
    • Tobacco, nicotine products, and smoking paraphernalia;
    • Firearms, weapons, ammunition, pepper sprays, tasers, and military items;
    • Dangerous or sharp knives, including concealed or disguised blades;
    • Drug and drug paraphernalia;
    • Animals, animal food, and animal medicines;
    • Stolen items;
    • Adult-only material and nudity;
    • Digital and non-tangible products, including e-books, vouchers, and gift cards;
    • Items that promote violence, hate speech, criminal or extremist activity, self-harm, sexual exploitation, or other harmful conduct;
    • Offensive or inappropriate products.
  4. 10.4  Shipcro reserves the right to review transactions and suspend and/or remove the accounts of any User who knowingly and willingly transacts in prohibited goods through the Platform. Shipcro also reserves the right, at its discretion, to provide the account information of any such User to the appropriate authorities on request.
  5. 10.5  All Users are made aware that transacting in prohibited goods, including counterfeit items, could expose them to civil and/or criminal proceedings by or on behalf of the rightful owner or authority, for which Shipcro holds no responsibility or liability.

11. TERRORIST CONTENT

  1. 11.1  Users of the Platform are prohibited from distributing terrorist content. This includes content that incites acts of terrorism or glorifies such acts, recruits for terrorist organisations, or provides instructions for the preparation or use of weapons or harmful substances.
  2. 11.2  Any terrorist content identified by Shipcro will be removed immediately. Users will be notified when content is removed, except where notification is prohibited by a competent authority.
  3. 11.3  The User has the right to contest a removal decision by submitting a complaint to support@shipcro.co.za, including details of the removed content and the reasons why the decision should be overturned. Shipcro will review the complaint and communicate the outcome within 2 (two) weeks of receipt. Shipcro’s decision does not affect the User’s right to seek legal remedies in court.

12. RIGHTS AND OBLIGATIONS OF SHIPCRO

  1. 12.1  Shipcro is justified, at its own choice, to restrict or revoke the User’s access to the Platform, cancel a payout, refund another party, or close their account and not allow re-registration, if:
    • The User violates these Terms;
    • The User has submitted incorrect, misleading, or inaccurate information;
    • The User knowingly disseminates false information, insults another User, or acts in bad faith;
    • The User’s actions are in violation of these Terms, good manners, or applicable law;
    • Shipcro receives repeated complaints from other Users about the User’s activity.
  2. 12.2  Shipcro is entitled to monitor all activity on the Platform, including transaction communications and listing details. Users understand that they have no expectation of privacy from Shipcro when engaging on the Platform and that all activity must be in accordance with these Terms.

13. INTELLECTUAL PROPERTY

  1. 13.1  All website layout, content, material, information, data, software, icons, text, graphics, images, trade names, logos, trademarks, designs, copyright, and service marks, together with the underlying software code (“Intellectual Property”), are owned by or licensed to Shipcro, and are protected by domestic and international legislation and treaties.
  2. 13.2  All rights to any intellectual property the User provides to Shipcro (such as listing images and descriptions) remain with the User, but the User grants Shipcro a revocable, royalty-free, non-exclusive, non-transferable licence to use such intellectual property to provide the Services and for the purpose of operating and improving the Platform.
  3. 13.3  Subject to the rights afforded to Users in these Terms, all other rights to all intellectual property on the Platform are expressly reserved. The User may not copy, download, print, modify, publish, distribute, sell, or transfer any intellectual property without Shipcro’s prior written consent.
  4. 13.4  Shipcro reserves the right to make improvements or changes to the Platform, or to suspend or terminate the Platform, at any time without notice; provided that any transactions already concluded will not be affected.

14. RETURNS AND CLAIMS

Return Process

  1. 14.1  If the goods differ significantly from the description provided in the listing and the Buyer wishes to return the goods to the Seller, the following must be done:
  1. 14.1.1  The Buyer must contact Shipcro and the Seller within 48 (forty-eight) hours of collecting the goods from the Pudo locker, indicating the discrepancy. There is no right of return if it is prohibited by South African law for that particular type of good.
  2. 14.1.2  The right of return cannot be executed if the Buyer has already confirmed receipt and satisfaction on the Platform, or if more than 48 (forty-eight) hours have passed since the goods were collected.
  3. 14.1.3  The Buyer undertakes to return the goods in the same condition in which they were received.
  4. 14.1.4  The cost of returning the goods is borne by the Buyer, unless the Seller and the Buyer agree otherwise, or unless Shipcro determines otherwise in connection with a prohibited item.
  5. 14.1.5  The funds will remain in the account of Shipcro until the goods are returned to the Seller and the Seller confirms cancellation. Shipcro will then refund the full amount to the Buyer.
  6. 14.1.6  If the Seller does not cancel the order or raise a dispute within 48 (forty-eight) hours from receiving the returned goods, Shipcro reserves the right to cancel the order on behalf of the Seller.

User Disputes

  1. 14.2  In the event of unresolvable disputes between the Buyer and the Seller, Shipcro may assist in resolving the dispute but is under no obligation to do so and remains an external party to any dispute between Users.
  2. 14.3  The dispute resolution process is as follows:
  1. 14.3.1  To resolve disputes between the Buyer and Seller, either party may contact Shipcro within 21 (twenty-one) days of the purchase order being placed at support@shipcro.co.za.
  2. 14.3.2  Shipcro has the right to request additional information from both parties and to use all available Platform information, including communications, tracking data, and transaction records, to assist in resolving the dispute.
  3. 14.3.3  The Buyer and Seller undertake to actively cooperate and respond to enquiries made by Shipcro within 48 (forty-eight) hours. If one party does not cooperate, Shipcro has the right to make a decision in favour of the other party.
  4. 14.3.4  If the Buyer claims the goods are not in conformity with the description and no agreement is reached between the parties, Shipcro will decide, based on available information, in whose favour the claim is settled.
  5. 14.3.5  If the dispute cannot be resolved despite Shipcro’s efforts and the Buyer and Seller have not reached an agreement within 1 (one) month, Shipcro will decide, based on available information, how to distribute the held funds.
  6. 14.3.6  If an agreement is not reached, the User has the right to turn to the National Consumer Commission at www.thencc.gov.za where applicable, or to an appropriate court.

15. AMENDING THE TERMS AND CONDITIONS

  1. 15.1  Shipcro has the right to unilaterally amend these Terms at any time due to the development of the Platform and in the interest of better and safer use.
  2. 15.2  Shipcro undertakes to notify the User of any amendments to these Terms by means of notices, messages, or emails published on the Platform or sent to the User’s registered email address.
  3. 15.3  Amendments to the Terms take effect upon publication of the corresponding amendment on the Platform.
  4. 15.4  The User confirms their acceptance of the amendments by continuing to use the Platform after the respective amendments become effective.

16. DISCLAIMERS

  1. 16.1  The Platform is only available on compatible devices connected to the internet. It is the User’s responsibility to obtain these devices and any connectivity necessary to use the Platform. Shipcro does not guarantee that the Platform, or any portion thereof, will function on any particular hardware or device.
  2. 16.2  Shipcro reserves the right to deny the User access to the Platform where Shipcro believes, in its reasonable discretion, that the User is in breach of any of these Terms.
  3. 16.3  The Platform and Services are provided “as is” and “as available”. Shipcro makes no representations or warranties, express or implied, as to the accuracy, correctness, or suitability of either the Platform, the Services, or information made available through the Platform.
  4. 16.4  Shipcro, its shareholders, directors, employees, and partners accept no liability whatsoever for any loss, whether direct or indirect, consequential, or arising from information made available on the Platform and/or transactions or actions resulting from use of the Platform.
  5. 16.5  Shipcro, its shareholders, directors, employees, partners, and affiliates accept no liability for any costs, expenses, fines, or damages, including but not limited to direct or indirect loss, data loss, economic loss, consequential loss, or loss of profits, resulting from access to or use of the Platform in any manner. The User expressly acknowledges and agrees that Shipcro is not liable or responsible for any fraudulent, defamatory, offensive, or illegal conduct of other Users or third parties.
  6. 16.6  Shipcro takes reasonable security measures to ensure the safety and integrity of the Platform. However, Shipcro does not warrant that the User’s access to the Platform will be uninterrupted or error-free, or that the Platform will be free of bugs, viruses, or other harmful components. The User’s access to and use of the Platform remains solely at their own risk.

17. INDEMNITIES

  1. 17.1  The User agrees to indemnify, defend, and hold harmless Shipcro, its shareholders, directors, employees, and partners from any demand, action, application, or other proceedings, including attorneys’ fees and related costs, made by any third party and arising out of or in connection with the User’s access to or use of the Platform, their violation of these Terms, or the infringement by the User of any intellectual property or other right of any person or entity.
  2. 17.2  This clause will survive termination of these Terms.

18. DISPUTE RESOLUTION

  1. 18.1  Should any dispute, disagreement, or claim arise between a User and Shipcro concerning the use of the Platform, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
  2. 18.2  Should the parties fail to resolve such dispute amicably, the parties will approach an independent industry expert who shall mediate the discussions between them to find a mutually beneficial solution.
  3. 18.3  If the dispute is still not resolved after mediation, the parties consent to the non-exclusive jurisdiction of the Magistrates Court of South Africa, even where the quantum of the dispute may exceed the threshold.
  4. 18.4  The parties both agree that in no circumstance will either party publicise the dispute on any social media or other public platforms.

19. TERMINATION

  1. 19.1  In addition to our other rights herein, Shipcro reserves the right to restrict and/or terminate the User’s use of the Platform if the User breaches any of these Terms, or for any other reason in Shipcro’s sole discretion, provided that Shipcro gives the User reasonable notice.
  2. 19.2  The User can delete their account by submitting a written request electronically to support@shipcro.co.za. The prerequisite for deleting the User Account is that the User has no pending orders or outstanding disputes. Termination will not affect any lawful rights that the parties may have at the time of termination.
  3. 19.3  In the event of termination, Shipcro will remove the User from the Platform and delete their account and associated data in accordance with Shipcro’s data retention policy.

20. FINAL PROVISIONS

  1. 20.1  Legal relations between the User and Shipcro arising from the use of the Platform are governed by the laws of the Republic of South Africa.
  2. 20.2  These Terms are valid upon acceptance by the User and will remain in force during the validity of the legal relations between the User and Shipcro.
  3. 20.3  All messages and information between the User and Shipcro are exchanged electronically at support@shipcro.co.za.
  4. 20.4  The relationship of the parties, inter se, shall be governed by these Terms and nothing contained herein shall be deemed to constitute a partnership, joint venture, employer/employee agreement, agency agreement, or the like between them. Shipcro only provides software as a service; any formal engagement between users facilitated by the Platform is between them privately, and for which Shipcro holds no responsibility.
  5. 20.5  If either party is prevented, whether in whole or in part, or delayed from performing any of its duties, functions, or obligations under these Terms due to an event out of their control (including war, political riots, electrical load-shedding or surges, legal prohibitions or restrictions, epidemics, pandemics, governmental lockdowns, fire, floods, or other similar natural disasters), then such failure shall not constitute a breach under these Terms, and the obligation to perform shall be suspended to the extent and during the continuance of such prevention.
  6. 20.6  No indulgence, leniency, or extension of time granted by Shipcro shall constitute a waiver of any of Shipcro’s rights under these Terms.
  7. 20.7  Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts, and bodies corporate, and vice versa.
  8. 20.8  The headings to the clauses in these Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.